Refund Policy
Refund Policy
Welcome to FileFountain.com, where we offer a diverse range of digital products including stock photos, vector files, and illustrations. Your satisfaction is important to us, and we understand the unique nature of digital product purchases. Hence, we have established the following refund policy:
- Eligibility Window for Refunds: We provide a 24-hour window from the time of purchase for refund requests. This period allows you to review the purchased digital product and determine if it meets your needs.
- Refund Request Process:
- To initiate a refund, please contact our support team at Contact Us Page within 24 hours of your purchase.
- Provide your order number and a brief explanation for the refund request. This helps us understand your concerns and improve our offerings.
- Conditions for Refund Approval:
- Refunds are only considered if the request is made within the 24-hour window post-purchase.
- The digital product must not have been downloaded or used excessively, as determined at our discretion.
- Refunds are subject to review of the product usage and the reasons provided for the refund request.
- Non-Refundable Circumstances:
- Requests made after the 24-hour window will not be eligible for a refund.
- Products that have been downloaded or used extensively are not eligible for refunds.
- Special sale items or products purchased with a discount code may not be eligible for refunds unless otherwise stated.
- Processing Refunds:
- Once your refund request is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
- License Revocation upon Refund: Upon issuing a refund, any license granted for the use of the digital product will be revoked, and you must cease using the product and delete all copies.
- Contact Information: For any queries regarding our refund policy or your purchase, please contact us at Contact Us Page.
Please note that FileFountain.com reserves the right to modify this refund policy at any time. Your continued use of our services after any such changes indicates your acceptance of the new terms.